Shipping and Terms of Payment

Prices, Shipping and Terms of Payment

4. Price and payment

4.1 The prices of the timepieces featured on are net prices based on the Swiss Franc (CHF). The prices displayed in other currencies are converted from their base prices in Swiss Francs (CHF), which does mean that prices displayed in foreign currencies may vary.

4.2 Prices include DDP (Delivery Duty Paid) for Switzerland and the rest of Europe; timepieces are delivered to their agreed destination with customs duties and VAT included. For other countries, prices include DAP (Delivered at Place); timepieces are delivered to their agreed destination, but customs duties and VAT are excluded.

4.3 Some countries require extra customs/import duties in addition to the price displayed. At the moment of purchase our Website will indicate whether or not these fees are included in the total amount of your order.

4.4 CATOREX does not provide tax refund slips.

4.5 CATOREX reserves the right to modify its prices at any time; nevertheless, the price displayed on on the day of the order will always be the only one applicable.

4.6 Payment can be made by any payment method listed during the ordering process. Payment must be made before the delivery of any timepieces can occur.

4.7 Credit card holders will be subject to a validation check carried out by the issuer of the card, who must also authorize the holder to use the card. The personal data of the credit card holder required for this check may be exchanged with third parties. We cannot be held responsible for any delays or the non-delivery of the order in the event that the issuer of the card does not authorize the payment.

6. Delivery

6.1 The delivery address will match the data provided by the buyer, and which we will have quoted in the confirmation email for the order. In the event that you are not present for the delivery, a delivery notice will be left by the courier, and it will be your responsibility to collect the package from the location and in the time period stipulated therein. In the event that this time period elapses, the timepieces will be returned to CATOREX and it will be your responsibility to contact our customer service department to arrange for re-delivery at your expense.

6.2 The information provided by the buyer during the order process is the responsibility of said buyer. In the event of a mistake in the labelling of the recipient’s address, CATOREX will not be held responsible for the inability to deliver the timepiece, and if this error leads to the courier returning of the timepiece, it will be re-sent at the expense of the buyer.

6.3 Your package must be signed for upon receipt. If you have indicated a recipient other than yourself for delivery (for example, if it is a gift), you accept that the signature on the proof of receipt will come from the person in question.

6.4 The buyer is responsible for lodging a complaint with the courier in the event that the package arrives in poor condition.

6.5 All delivery times are estimates; they are provided on an indicative basis only, and begin from the date of shipment.

6.6 CATOREX is not responsible for:

  • delays resulting from the process of customs clearance;
  • the loss or theft of the package while it is in the hands of the courier;
  • the delivery driver not asking you for a signature or signing in your place;
  • any strike, shortage, adverse weather conditions or natural disaster which may be the cause of delays or the unsuccessful delivery of your order;
  • delays resulting from delays or bottlenecks of our suppliers or their inability to deliver. 

7. Transfer of ownership and risks

7.1 The timepieces ordered remain the property of CATOREX until their delivery to the address provided. The transfer of property takes place on that date. Consequently, CATOREX may require the return of any merchandise before the transfer of property, should the client contravene any of these general terms and conditions.

7.2 The transfer of risk occurs upon delivery (signed for upon receipt, except recorded mail). Said risks, in terms of this provision, relate to liability in the event of damage to the timepiece or damages brought about by its use, handling or storage.